I had to make a trip to the hospital over the weekend with my 3 year old son who was suffering from an ear infection. I must say that I was pretty relieved that all of the staff I dealt with could speak French since my son does not understand any English. From the nurses at the triage and registration desks to the nurse and doctor that examined my son in the ER, the fact that they were bilingual took away all of the fear and anxiety for my son. It was very comforting for him to be able to understand their questions and to be able to respond on his own. It made for such an easier visit. The elderly patient ahead of us was also able to receive treatment and services in his language, English, because of our highly competent staff at the hospital. Here we have yet another reason why Cornwall needs it’s bilingual staff at the hospital. A big thanks to all of the staff involved in my sons visit last Sunday morning, March 11th. Your professionalism was much appreciated.
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