Alexander Auto in Cornwall Ontario Picketed by Unhappy Customer – June 20, 2013

Alexander Auto in Cornwall Ontario Picketed by Unhappy Customer – June 20, 2013

Alexander AutoCFN – For most people a vehicle is the largest purchase they make next to buying a home.   For Shirley Brunet her birthday gift to herself of a 2007 Dodge Caliber turned into a nightmare.     To the point that Ms Brunet and her family were picketing Alexander Auto in Cornwall Ontario as they are refusing to resolve the issue to her satisfaction.

In the video below she complains of issues with the car that she not only alleges that Mr. John Alexander, CEO, refused to fix, but she states lied about even bothering to repair!

Mr. Alexander spoke briefly with CFN and said that he had no intention of refunding the car and then became irate and stated that he had no further comment.

dodge caliburMs Brunet & her family said they’d keep picketing Alexander Auto until he refunds her car or has it fixed properly.

Alexander Auto is not affiliated with the Better Business Bureau and has no rating.

We will be updating this story as it evolves.    Do you have any lemons or laurels for Car Dealerships in the area?  Email info@cornwallfreenews.com with your stories!

subscribe to cfn

Related Post

53
Leave a Reply

avatar
400
50 Comment threads
3 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
38 Comment authors
Hugger1lashmike smithboycott the systemRick Ross Recent comment authors

This site uses Akismet to reduce spam. Learn how your comment data is processed.

  Subscribe  
Notify of
suzanne
Guest
suzanne

If This Car Was Safe ted She Has 90 Days To Take It To The Ministry Of Transportation Let Them Go Over The Car if its not fit for the road they will close him down and get her monies back .

cornwalllaughter
Guest
cornwalllaughter

The majority of these cars sold from there are from rental companies who had them used as daily rentals, tell me when the last time was you heard of a rental car not abused?

The old 30 day warranty statement. Lady, I feel for you, sounds like you were dicked around. Hope your problem gets resolved by the Dodge dealer, the company who truly knows the car.

jules
Guest
jules

Ms. Brunet I was in Cornwall/Fossoli this morning and I saw you along with another lady each on the opposite sides of the road and it was too late for us to honk. We know about lemons since we had some. I will make my own honk sound now for you. All dealers are crooks. Take care.

Jane Doe
Guest
Jane Doe

If I was buying a used car I would have it checked by an independent garage .. Probably the one I usually use to serviced my car…… I have never bought a car off a lot used without having it checked….

I don’t think there is much the lady can do since the warranty was only for 30 days..

You can always call APA.. I bought most of my cars based on their recommendations and never went wrong..
We as buyers need to do our homework too!

john doe
Guest
john doe

i worked there a few years back for a year.. i seen so much junk leave that lot.. so much stuff he’s done to just sell it.. he’s had engine lights taken out.. by passed computer’s to make stuff work.. the car’s on his lot need alot of work.. and he only does bare minimum to make them work

Kris
Guest
Kris

Caveat emptor. It’s not a “new” car, it’s not a “one month old” car: it’s 7 years old! A 3rd party inspection would have been a good idea.

Wammy Bammy
Guest
Wammy Bammy

Well first of all pple its a 30 days on the safety, Mr. Alexander never offers any type of warranty unless you paid for one which is worthless anyway. Secondly some of the vehicle were dialy rental most are lease returns. Thirdly educate yourself before making the second largest purchase of your life and get it looked over by a reputable garage and Fourth research the make and model on the internet. And lastly Mr. Alexander is piece of work and you should contact the MTO to report the piece of _ _ _ _.

Wammy Bammy
Guest
Wammy Bammy

oh if you did the financing at Alexander Auto he probably added extra fees so you might be able to get out of the deal. That the paper to the bank that financed the deal, let them look it over.

Melissa
Guest
Melissa

WOW…Glad I saw this. I was just approved for a car loan there.. I am gonna shop somewhere else.. I heard alot of bad but never really thought anything of it. I hope you get justice Shirley.

Sapphire
Guest
Sapphire

I’ve got something to say regarding Mr. Alexander, he was speeding on Vincent Massey and cut me off while I was in the right and driving the speed limit required on that road, further more I had my 1 year old grandson with me… I should of called the police on him at the time but I was shaken up and worried about the safety of my grandson…I have heard so so many bad deals from this dealership and how he purchases his vehicles from the car auctions , cars that were in prior accidents. I would never never buy… Read more »

Andre
Guest
Andre

If you think MTO will get involved good luck. I bought a car from a local garage and after bying it and paying for it realized the motor was not even mounted in place and the cradle was roted and the exhaust was leaking and the tires were finished. I called MTO they inspected the vehicle and the car was never driven on the road.It was only towed on a dolly backward and had to leave the key on position. It registered 100km on the odometer from safety date.Took it to my friend to check it out. Then realized this… Read more »

Jason
Guest
Jason

Sorry to hear about your plight, you should call OMVIC which is the ontario motor vehicle industry council. All dealers have to be registered with OMVIC as well as the sales people being licensed. These are the only people who can help you with this lemon.

gord
Guest
gord

I bought a 2003 grand am from alexander auto. in 3 years i put 3 sets of barings 2 window track kits 2 computers and had to replace the engine,fuel pump and wiring harness. 30,000 km after i got the car.i called gm when the motor with 146,000 km siezed they told me the paint wasnt original niether was the interior. makes me wonder if the gauges were change .which if not registered is elligal…..

jules
Guest
jules

We purchased some lemons from Cornwall from different dealers but we knew that they were cheap enough to get around but never had major problems. What I want to point out is that a lot of dealers do purchase cars in auction and we know some right here in Ottawa. One day my husband purchased a Mercedes and a nice car indeed. There is nothing like German engineering. We had a Volkswagon that I loved so much from the same dealer but by husband had his sites on the Mercedes. That Mercedes was owned by someone in the Niagara Falls… Read more »

Jim Luciani
Guest
Jim Luciani

I have known John Alexander for many of years now, and when I was in the business we used to safety and repair many of his cars..likely close to 300 over a period of time. John always insisted on putting the customer 1st and doing whatever was reasonable to facilitate a repair. sadly, most folks do not understand what a safety check actually entails. Alexander Auto has sold several 1000 vehicles over the past few years, and quite honestly this is not a newsworthy item, especially for a fellow business looking to attract more advertisers. I have been in the… Read more »

mr brent
Guest
mr brent

from personal experience,, you know why their cars are cheap,, no not because of no admin fees etc, they are cheap because they are low milege lease and rental returns, they are all junk, of course you may hit a GOOD ONE IF YOU BUY A FEW LOL,,REMEMBER IF SOMETHING LOOKS TOO GOOD FOR THE MONEY,, THEN YOU KNOW SOMETHING IS WRONG HERE,, IN THIS WORLD YOU GET WHAT YA PAY FOR

Satisfied Customer
Guest
Satisfied Customer

I purchased a 2007 Chev pickup from Mr. Alexander. The truck came from Quebec and had no front licence plate bracket when I test drove the vehicle. I was promised that an OEM licence plate bracket would be installed before I picked up the truck. Alexander Auto installed a piece of junk they took off another vehicle on the lot, they installed a used licence plate bracket off a Sunfire. I tried to contact John several times with no success so I bought an OEM bracket and installed it myself. I then took John Alexander to small claims court. The… Read more »

Jackie
Guest
Jackie

I had the misfortune of buying my first car from there. After nearly colliding with a school bus due to a faulty ABS sensor they claimed they had fixed (several times), a woman ran a red light and my car was sent to a local garage for repairs. I asked to see the ABS sensor – the wires were completely corroded apart… CLEARLY FIXED. This guy is a crook. Best of luck to you!

Jack Nicholas
Guest
Jack Nicholas

Ms. Shirley Brunet you may want to be the first to review this business on google. search “alexander auto cornwall ontario”,results on the right below the map, there’s a button “be the first to review”.

James Rutley
Guest
James Rutley

I bought a van from this crook and took him to small claims he did not show up in court he send his wife. He is a crook I wish you the best Shirley

mariah
Guest
mariah

Not all used car dealers are crooks, Fitzgerald in Eamers Corners is the most honest dealer & is well known for fair prices & honesty

John Doe
Guest
John Doe

Re: Comment from Jim Luciani.
You said you were in business and dealt with Alexander auto.
CORRECTION.. you were in business. You are no longer in business..The way you treated your customers i know why your shop and station went under.{MODERATED} This lady is finally standing up to this shady disrespectful guy and Mr Jim who ran a business into the ground is backing him up. Go figure..

H
Guest
H

My dad bought a caravan from Alexander auto a few urs ago and decided to get another mechanic to look over the van. After that dad contacted him and he refused to do the repairs. So he called the Mto and Alexander auto was fined and had to pay my dad an amount.

Pete
Guest
Pete

Shirley,

Go here:
http://www.omvic.on.ca/services/consumers/file_complaint_info.htm

File a complaint and they will investigate. Since Alexander Auto is a member of OMVIC and they wish to remain so, if your claim is legitimate, OMVIC will motivate them to fix it!

Jim Luciani
Guest
Jim Luciani

@johndoe.. The station on Brookdale is closed while the owner who is from Toronto and has owned it for the last 2 years actually, awaits permits for renovating the site. Furthermore, I had not owned the station for almost 7 yrs, I sold my share long ago. Whilst the garage was open we did a lot of work for Alexander Auto, and had several customers referred back to us for isuues not relating to a safety check. I would say 99% went away happy with the way that John had dealt with their issues.There is and will always be a… Read more »

doc
Guest
doc

regarding Jim Luciani’s 1st comment …. so it is ok for your buddy to lie to the customer and say he sent the car to bensons when in fact he did not this in your opinion is “PUTTING THE CUSTOMER FIRST” lmao please inform us the name of your used car company so we will know where NOT to buy our next vehicles there either if you think lying to the customer is good business sense …. no wonder i see so many license plate covers with FITZGERALDS on it

rob
Guest
rob

So the ladies admits Mr Alexander already repaired her mirror on her car witch was reasonable. And then the ladies comes back after her 36 day warranty on the safety is up with an issue that doesn’t even relate to any of the safety specifications. From what the ladie says Mr Alexander then tried to determine the problem for the lady at his shop and when no such leak was found he refused to spend any more time and money on the issue. I do agree with Jim, this story is not worth publishing. Stop wasting peoples time. And leave… Read more »

sascha
Guest
sascha

I back everything that Jim has said. Sounds like the man is looking at the big picture, instead of believing what this shady ladie says. By the way these people caused an accident today resulting in one person being token away by ambulance and potentially injuring a young child who was thankfully ok! These people didn’t even go see if the victims where ok. The ladie who bought the vehicle took off like she had something wrong, while her sister stood there and kept picketing. What does that say about her character. Besides the point. I don’t even believe this… Read more »

frank fitzpatrick
Guest
frank fitzpatrick

The people united will never be defeated! My fleet is filled with Alexander auto trucks. John Alexander has treated this city very well. My people stand behind you.

Roger
Guest
Roger

FWIW…It’s a used vehicle! I bought a 2003 Grand Am several years ago from Alexander Auto. It’s was well priced and looked great. It still looks and runs great. I did my research using the VIN number to find out the car’s history and it was a lease return. Most lease returns are in good shape and mine was a good example. My mechanic gave the car a thumbs up too. Within the 30 day safety, the turn signal stalk/assembly went defective and Alexander replaced it with a used one that acted up too. He then had a brand new… Read more »

rudy
Guest
rudy

in october i bought a truck from alexander auto drove it a little , then for the winter i used my car then in the spring took the truck out for a drive at this point i put only couple hundred kilometers on it felt something wrong with transmission went to go see the at alexander auto he said he did’t car and said if i don’t leave he will call the police, two weeks later tranny problems couple thousand later truck back on road the guy is a well you all know what

InAPickle
Guest
InAPickle

what a scam artist this guy sounds like 🙁 wont find me there looking for a vehicle…the bad outweighs the good. Too bad for you Mr.Asshole, sounds like YOU need a “TUNE UP” ;(

Wammy Bammy
Guest
Wammy Bammy

re; Jim Luciani I know you have dealt with John for many years, you can be the first person to atest that he is very hard to deal with and that customers leave unhappy with their junk vehicles all the time. I know John and yourself very well and he doesn’t fix anything that isn’t part of the safety and tells customers to go to the garage where the safety was done and everybody gives the customer a hard time so that the 30 days run out. Don’t lie for this RICH LOW LIFE. And how come some times safeties… Read more »

Jane doe
Guest
Jane doe

I am not from Cornwall, I just happen to go on your site because of another article. From what I could read, this guy is a crook and god bless you Shirley for fighting against injustice and your rights. Mr Luciani, the comment about remitting the gst and qst does not make him an honest man, he is abiding the law. Too bad he is not doing that with his customers.

David Oldham
Guest
David Oldham

@JULES

All dealers are not crooks as you stated. It is indeed buyer beware, merely commonsense . Resellers of automobiles do not manufacture the product they merely present it for your consideration. If you can predict what is going to fail outside the warranty you definately have an edge over me. The best advice that I read above was to contact OMVIC . While we all have an opinion, in this case a business could be unfairly harmed by irresponsible comments. I would like to see the outcome printed so as to be fair to all parties.

Jack Nicholas
Guest
Jack Nicholas

@jules
your story sucks
———–

what we need here is an expert to review the car in its current state and give a report on its status…. no doubt 10K for this piece of sheet, mr. car salesman greased her good.

Buyer Beware!!!!!!
Guest
Buyer Beware!!!!!!

Wow, this is not good practice of Alexander Auto, but I must share it with you that it is more than 5 years old…All warranties and guarantees are gone long time, expired….but the rule of Buyer Beware comes in effect here…Every one buying a vehicle, it is common sense, get the history of the vehicle for work done, or work not done, get it inspected by your own certified technician, make sure it is not the same garage that they use, it is worth it…You could have saved yourself this mess and not have the headaches… Good luck.

jules
Guest
jules

You are right David Oldman but some dealers are not so honest with the public. What my husband does now is that he looks up what people post about certain type of vehicles both the good and the bad. We had over 20 different cars in our time and there were good and bad things about all of them. With the net I would tell everyone look things up and look up about the car that you wish to purchase by putting in the number that is usually on the dash board or somewhere and you can find out about… Read more »

Rick Ross
Guest
Rick Ross

Cars are junk service is the worst, mr Alexander hides in his office from complaints. Buys total losses , repairs CHEAP. Sells for top dollar,

jules
Guest
jules

The car that we have now is a 2009 Toyota Camry and 4 cylinder but a very good car and very good on gas. When we bought the car from the salesman at Tony Graham Lexus Toyota in Ottawa’s west end he told us that it was a leased car. The man was honest and he said that it drives very well. We took it out for a test drive and sure enough with the weight of the man in the back (he was a big man) and my husband and I at the front it road very well and… Read more »

boycott the system
Guest
boycott the system

Alexander Auto sucks!!! I know more than enough people in this town who have nothing nice to say about that dealership or Mr. Alexander. If people don’t get informed or know exactly what they do there to make an easy dollar, you will be screwed over. I knew someone who worked there for a long time and knew all of his “crooked ways”. I knew someone else who also had his odometer {MODERATED} As long as he makes his money, he will keep ripping off good people, especially ones who can’t afford a newer car and go see him. Ya… Read more »

mike smith
Guest
mike smith

Hi Let me just say that yes i hate big companies that scew small people. I do feel sorry for you. On the other hand i have to say i bought a 2006 chevy uplander mine van there about 4 years ago. I can say i an truly lucky or it was a great van i never had a problem with it. I am very pleased with my van. I have had 2 chryslers in my life and never again. I do hope you all the best My van comes from alexander motors in cornwall and i could not be… Read more »

mike smith
Guest
mike smith

Hi im posting again. I dont know what is wrong with Cornwall service. There is no customer service pride in Cornwall anymore. Businesses in Cornwall just do not care about their customers any more. This is the cornwall mantality. Ive been to many places out side of cornwall and the service is excellent. Cornwall businesses need to do some major changes and major training in customer service and public relations. Seems no bussinesses have been trained i customers service. If businesses want to learn about great customer service then go to Upper Canada Village and see what excellent customer service… Read more »

lash
Guest

Hi im posting again. I dont know what is wrong with Cornwall service. There is no customer service pride in Cornwall anymore. Businesses in Cornwall just do not care about their customers any more. This is the cornwall mantality. Ive been to many places out side of cornwall and the service is excellent. Cornwall businesses need to do some major changes and major training in customer service and public relations. Seems no bussinesses have been trained i customers service. If businesses want to learn about great customer service then go to Upper Canada Village and see what excellent customer service… Read more »

Hugger1
Guest
Hugger1

lash….it just isn’t Cornwall. Customer service, as we know it, has been going downhill everywhere for quite a while. You point to Upper Canada Village as an example of good customer service. That is a tourist destination; of course they’ll have good customer service. Try going to any big store and try and find customer service. It can’t be found.

jules
Guest
jules

Hugger you said it well on this article and I will say something to all. Just lately my husband and I were shopping around for a car and he wanted a six cylinder car and another Toyota since he likes those cars. We looked around high and low in Ottawa for what he wanted and to no avail. He looked at Toyota vehicles that were not to his liking here in Ottawa including the price. Well low and behold my husband scouted the net and fell on what he wanted in Cornwall – yes Cornwall. We went down to Cornwall… Read more »

jules
Guest
jules

Jamie we will try and call Troy and he was a wonderful gentleman and I will say that about him. This man showed a great deal of class and something that you don’t see here in Ottawa. For a manager to come out and shake our hand showed that he is a good person. We purchased our previous vehicle here in Ottawa at Tony Graham Lexus Toyota in the west end of Ottawa. We went over to Mendes to look around and the manager was YUCK! The salesman was ok but not the manager. The very best service was from… Read more »