Cornwall ON – So I’m moving. I of course need internet and after dealing with both Bell Internet and Cogeco can tell you we really need to allow more competition.
Cogeco’s internet product by far is the best here in Cornwall Ontario and I called them today to transfer it to our new home.
After five minutes with the poor customer service rep I apologized and said I simply could not do business with them.
It’s the nickel and diming and penny ante hustling.
I go to their website and see Standard High speed for $41.95 per month. But that’s a hustle. It’s really more unless you bundle.
So the rep tells me if I take their basic phone my cost would be $64 instead of $58 for just the net. Cool I say. Sign me up; let me get my poor abused credit card.
Then she stops me and tells me I have to make a 12 month commitment or it’s $10 more per month. And then of course there are cancellation fees which cost more if you have the commitment than if you don’t.
So Cogeco, you fail. I give you a big fat.
The problem is that the other options here in our city of Cornwall Ontario are all slower. Primus and Tech Savvy do not offer very fast high speed service locally. I actually spoke with someone from TekSavvy who explained that they only worked via Rogers cable so could not service Cornwall. Thus the only service they offered was low speed Bell internet.
So while UBB is a problem facing all Canadians, access to true high speed Internet in my opinion is a much bigger one. Either we need to the CRTC to mandate what these monopolies are charging us and how or we need to allow true competition so the marketplace can decide on pricing.
The practices that occur when a company gains a monopoly are truly counter-productive for our society and our economic growth and futures.
Jamie Gilcig – Editor – The Cornwall Free News