It’s a Good Way to Start the Day.
Over Thanksgiving dinner I had the pleasure of chatting with “Matty”. He loves his job of supervising a team of people and went on to say that he had learned a great thing from his previous boss. He learned that it all starts with a “Good Morning”.
The first thing Matty does every shift is to put a smile on his face. Next, he walks around his workplace to greet his staff and engage them in a brief conversation. He asks them questions about themselves: Did you watch the hockey game last night? How is the new puppy? Is your daughter feeling better? He acknowledges their responses and wishes them a good day.
When I asked Matty about the benefits to this approach he responded: It sets the tone for the day; the staff are happier; they are more productive; they seem more service oriented; and, ultimately, it frees up some of my time as there are fewer customer and staff issues.
Matty’s approach is a simple yet powerful tool in building a strong and engaged workforce. It takes only a few minutes, has no cost associated with it, and it works. The one thing I would add to Matty’s approach? At the end of each day, thank your staff for coming to work that day and wish them a good evening!
I’d love to hear your experiences with this technique.
Have you tried it? What results did you get? As a supervisor, what other techniques do you use to create a strong and engaged workforce?
Sue McConville and Associates offers both personal and team coaching. Contact us for more information on strategies to build a highly effective workforce.
Sue McConville and Associates
P.O. Box 686, Ingleside Ontario K0C1M0
Providing inspiring and meaningful coaching to transform your organization.