CFN – I know it’s my first real experience in a car crash but this Ontario insurance industry seems totally insane! If I’m understanding what my insurance company, Economical, is trying to float is that I’m responsible for hitting the car in front of me, even though no charges were filed against me by the police. The car that slammed into me is responsible for hitting me.
My damage occurred when the car that hit me from behind smashed me into the front car. If you look at the damage to car A&C they clearly didn’t suffer as mine did and I personally watched my hood collapse after being smashed into car A by car C.
My insurance company says that they are on the hook for only 50% of rental fees and 50% of what they are wanting to do which is write off my car even though it could be repaired. Their theory is that it would cost too much and they are correct; it will cost a lot.
But I can’t buy another car of equal value even if they gave me 100% of the ridiculous amount they have valued my car for. If a driver is 100% responsible for hitting someone from behind regardless of what occurred then the car that hit me from behind should be 100% responsible for damage it inflicted. No?
Their appraiser compared my beautiful vintage Mercedes with 94KM with one with 202KM. For that difference in life span they added $160 in value.
I did a head gasket job this year that cost over $1,000 which really improved the performance of my car. The appraiser called this receipt a Tune up and added $100 to the value of my car.
I installed a brand new $170 battery the day before the accident. The insurance company added $50 to the value of the car.
It’s boggling and as a consumer I feel I’ve been left out to dry while being lambasted not with laws or what’s right or wrong, but industry jargon and gobbly gook.
I feel like the only option is to ask the Ontario Ombudsman for assistance as I won’t be bullied by this appraiser to agree to some low ball appraisal of my car and low ball settlement.
Maybe we all need to start to look at how Car insurance is conducted in Ontario. Nobody should have to go to lawyers and ombudsman to get help when they need it; isn’t that what insurance is for after all? To be there when you need it? Is this just Economical Insurance?
Right now I’m car less and no matter what happens I will not be made whole and that’s just not right.
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